Onz Bullion Shipping Guidelines

All domestic purchases of $230 or more come with complimentary shipping and insurance.

Shipping Price:

Free shipping and insurance are included for orders exceeding $230.00. For orders of $230.00 or below, a flat fee of $19.00 will be applied for shipping and insurance.

Our free shipping offer is valid exclusively for US domestic orders. For international shipping rates and details, please refer to the information below.

When FedEx Expedited is chosen for PO Box deliveries, the shipment will be handled through USPS Priority service.

 

The cash discount price qualifies for free shipping.

Normal shipping times are 1-3 business days after payment has been cleared, provided market conditions are standard.

Using FedEx Expedited, your package typically arrives within 2-3 business days (Monday through Friday) after it departs from our warehouse. Note that delivery times to Alaska and Hawaii zip codes may vary.

Onz Bullion reserves the right to merge orders that are being shipped to the same address.

Onz Bullion will review each hold request individually. Any hold exceeding 30 days will be subject to additional storage fees.

 

Products Available for Pre-Sale and Items with Shipping Delays

Orders containing both pre-sale or delayed items and in-stock items will be shipped in full only when the pre-sale or delayed items are ready. To have in-stock items shipped separately from pre-sale or delayed items, please place separate orders. Note that additional shipping charges may apply for split shipments.

 

Shipping Protection

All shipments are fully insured and will be sent via USPS, UPS, or FedEx at Onz Bullion's discretion, unless otherwise stated on our site. In the event of any shipping issues, our insurance will cover your order. Restrictions applied by our insurer are detailed below. At

Onz Bullion’s discretion, a signature may be necessary when you receive the package. Filing a claim under our insurance policy is possible only if the package is received directly from the carrier. If you have agreed to skip the signature requirement with your mail carrier, the insurance will not cover the package.

Our insurance will not cover packages if signed for by anyone other than the addressee, including property managers, employees, or neighbors, or if shipped to a UPS Mail Store, FedEx Store, or similar mailbox or locker location.

Should your package be lost or damaged, Onz Bullion will file the insurance claim for you. You are expected to fully assist with any investigation requirements. Report any issues of damage, missing items, or non-delivery to Onz Bullion within 3 business days of delivery. Lack of cooperation may jeopardize our ability to replace or refund the package. We will replace or refund your purchase at our discretion once the claim is approved.

 

Guidelines for Shipping Metals to Onz Depository

A $230 minimum order is needed for metal storage at Onz Depository, and an Onz Depository contract must be signed prior to storage.

 

Shipping Information for International Orders

International shipping is offered by Onz Bullion. The shipping rate will be calculated at checkout according to the products purchased and the destination. Be aware that some products may not be shipped internationally.

Should you be unable to accept or refuse delivery of your package, you will be liable for return shipping fees, duties, and taxes. Reshipment of your order will only occur once we have been reimbursed for these costs and have received the original package back from customs. A $95 reshipment fee will be charged, along with any other processing fees. No exceptions will be made.

 

Further Shipping Details

Any shipment valued over $20,000 sent to a PO Box will not include insurance. Furthermore, insurance for PO Box deliveries is only effective until the package is signed for upon receipt by USPS.

Orders that are returned by the carrier for undeliverable reasons or if a delayed shipment is requested will be subject to a $50 per month fee for storage and insurance, calculated from the original order date.

In cases where re-shipment is needed due to an error that is not Onz Bullion’s responsibility, a re-shipment fee of at least $30 will be charged.

If you have any additional questions about the Onz Bullion shipping procedure, please feel free to Contact Us!

How can I track my order?

A shipment confirmation email will be sent once your order is on its way. To find your tracking number, log into your Onz Bullion account on OnzBullion.com. Use this number on USPS.com, UPS.com, or FedEx.com to check your shipment status and estimated delivery time.