Return and Refund Policies

Onz Bullion is committed to conducting business in a traditional manner.

Our customers benefit from a comprehensive refund, return, and exchange policy on all purchases.

Order Returns

Your satisfaction is assured with every order from Onz Bullion. If for any reason you are not satisfied, you have 3 business days from the date of receipt to notify us at help@onzbullion.com

For exchange requests, we may either send an appropriate replacement or issue a refund if a suitable replacement is not available. The items should be returned in their original packaging and condition. When making an exchange request, you may be asked to supply photos of the items in question. We require cooperation from both parties to continue with the request; otherwise, it will be closed. Due to insurance constraints, you are responsible for covering the return shipping costs of items for refunds or exchanges. We will handle the cost of shipping the replacement item back to you. The final decision on whether to refund or replace your item will be made exclusively by Onz Bullion.

Returned items (excluding those from the Onz24K collection) are charged a restocking fee of 10%. The Onz24K jewelry line incurs a 15% restocking fee for returns. Additionally, all returns may be subject to market loss based on Onz Bullion’s discretion.

Be advised that if a product from Onz Bullion is damaged through acid testing or other invasive procedures, it cannot be returned or exchanged.

International Shipping Orders

Please be aware that, due to the expense of international shipping, Onz Bullion will address international requests individually.

Thank you for your patronage of Onz Bullion!